Returns & Exchanges

At Newgate World, we want you to be completely satisfied with your purchase. If your new clock or watch isn't the perfect fit for your home, you can return it within 30 days of delivery for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Pack Your Items

  Carefully place the product in its original decorative packaging and secure it inside a sturdy shipping box to ensure it arrives back to us safely.

• 3.
  Ship It Back

  Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.

• 4.
  Receive Your Refund

  Once our quality control team inspects the returned item, we will process your refund to your original payment method within 5-7 business days.